How to Keep Calm and Carry On this Holiday Season
The holidays came in hot this year, and CS teams are busier than ever. Our data shows call volume since November 1st has increased by ...
Introducing NOAH – A Solution for Missed Calls
Highlights RedRoute fully automates tier 1 calls Complex requests are forwarded to 24/7 channels Detailed voicemail transcriptions can be emailed to your agents The Problem ...
How Top Merchants Create the Best Customer Experience
A quick search on Twitter will reveal just how many brands are still struggling to provide great customer service. It's expensive to hire and train ...
