Brian, Sam, and Jacob founded RedRoute while undergrads through Cornell’s eLab incubator program. After two years building a college-centric transportation app, we pivoted and started anew. We had become familiar with the challenges of customer service, and saw the modern voice era beginning to take shape through products like Alexa. At the intersection of the two, we thought, was a tremendous opportunity.
Our goal was always to build a great company fast. To solve a big problem in a simple way. To create a culture where people are excited to come to work every day. This is still our mission today.
Ultimately, everybody has had a poor experience calling customer service. But rarely is it the fault of the team on the other side, they truly face an impossible puzzle. Now, with the arrival of voice technology, the game has changed. In 5-10 years, great customer service will be the norm. RedRoute makes achieving it easy for brands.