The RedRoute Founders’ Story
Love a good origin story? I know we do! Especially one that features, say, three brilliant college students who started a kick ass company. And ...
Why Your CX Is Not Exciting (And How To Change That)
Riddle me this. What do Ironman, the Blue Man Group, an electronic reindeer suit, and excellent customer experience have in common? Well, for one thing ...
Why Your One-Touch Resolution Is Completely Flawed
One-touch resolution. A term that’s basked in the CX spotlight for… a while now. But, wouldn’t you know it, not everyone’s a fan. Take Ben ...
Peak Season Prep: Top 10 Tech Companies To Tap Into
As a music-loving marketer, a fantastic mashup idea recently came to mind. Go with me on this… “Pressure” by Queen meets Andy Williams’ “It’s The ...
Don’t. Press. Zero.
Don’t press zero. It’s the slowest way to get your question answered. Hear me out on this… If visions of old-school corded receivers, ear-wormy elevator ...
Low effort, high impact CX? Yes please!
Ah, customer service. Oh so important and—too often—oh so tricky. If you’ve ever wished you could outsource your more menial daily tasks, hi there! Nice ...
