Customer Experience Strategy As A Revenue Driver
By Summer Naomi Interior - August 1, 2022 All about the cold, hard cash these days? Well, then you certainly wouldn’t want to invest in ...
Flipping Your CX & EX For A Competitive Advantage In The Recession
By Summer Naomi Interior - July 25, 2022 We’re living in tricky times. A recession is looming, you’ve been asked to cut costs, you’re worried ...
Your Culture: The Key To Great Experience
By Summer Naomi Interior - July 18, 2022 You’ve heard it before. Culture counts, yada yada… Wanna’ know why it keeps showing up in your ...
Why People Love Speaking To Alexa + The Future Of Voice
By Summer Naomi Interior - July 11, 2022 Love chatting with your Alexa? Stop and think about that for a second… She’s a robot. But, ...
How To Rock Your CX Basics
By Summer Naomi Interior - July 4, 2022 Good CX rocks. In the case of James Dodkins—the CX Rockstar, CX Evangelist at PEGA, and International ...
The RedRoute Founders’ Story
By Summer Naomi Interior - June 27, 2022 Love a good origin story? I know we do! Especially one that features, say, three brilliant college ...
Why Your CX Is Not Exciting (And How To Change That)
By Summer Naomi Interior - June 20, 2022 Riddle me this. What do Ironman, the Blue Man Group, an electronic reindeer suit, and excellent customer ...
Why Your One-Touch Resolution Is Completely Flawed
By Summer Naomi Interior - June 13, 2022 One-touch resolution. A term that’s basked in the CX spotlight for… a while now. But, wouldn’t you ...
Peak Season Prep: Top 10 Tech Companies To Tap Into
By Summer Naomi Interior - June 3, 2022 As a music-loving marketer, a fantastic mashup idea recently came to mind. Go with me on this… ...
Don’t. Press. Zero.
By Summer Naomi Interior - May 31, 2022 Don’t press zero. It’s the slowest way to get your question answered. Hear me out on this… ...
