We ❤️ And Appreciate Our Customers 🙏

Check out a collection of our recent joint successes.

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Automation Improves CSAT

UNTUCKit was an early pilot customer, turning on RedRoute in the days leading up to Black Friday 2020 (mid-COVID). Their results were instant, and impact critical to navigating peak season. When surveyed, callers that spoke to RedRoute reported equal CSAT to those that spoke with agents. This was a critical step in their evaluation. Today, RedRoute is a core part of their world-class CX operation and scaling strategy.

READ THE FULL CASE STUDY
READ THE FULL CASE STUDY

Market Leader Achieves 80% Automation

The largest ground transportation provider in the world trusts RedRoute to handle their most important customer contacts. The results, 80% automation of all calls, and overall impact, have been astounding. zTrip is thriving through these challenging times, and we’re honored to be a part of it.

ROI in One Week

Ben Segal knows how to scale a CX operation at venture-speed. Automation is core to his strategy, making RedRoute an obvious choice. One week after first demo, he was automating WISMO, Returns, Cancellations & more.

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Top 3 NEMT Broker

>$1M in Annual Savings

A leading but shy NEMT broker leverages RedRoute’s industry-built solution to automate 35% of all calls and save >$1M annually. Even competitors have noted “wow, they have a great system.” No bragging, but our work together got a few champions promoted.

Comprehensive Search Lands on RedRoute

GNC took their time to make a bet on the future, evaluating dozens of leading automation vendors, and ultimately chose RedRoute. Why? Instant impact and superior results. How is it going? “Our agents finally have room to breathe.” We look forward to a long and prosperous partnership!

Global Contact Center BPO

50% Improvement in Margins

An innovative outsource contact center saw RedRoute as a way to effectively reduce their labor requirement for each customer, improving margins and freeing their staff to work on new customer accounts.

CX KPIs Soar

Brooklinen, always at the cutting edge of customer experience, understands that voice and automation are key to success at scale. They are rigorous in their tracking of top metrics like hold time, missed calls, and abandon rate. The analysis at the end of their RedRoute trial revealed the following…

Investing in Success

DG Cars is one of the largest transportation providers in the UK. As they looked towards the future, they decided to make technology a priority. Not just to have solutions, but to have the best solutions. So they could offer their treasured customers the best experience. DG Cars is utilizing RedRoute to win in their fast-changing ecosystem.

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