Automation Is The New Luxury
Well hello there! I’m super new to RedRoute - like writing this on my second day with the company, new. Don’t let that fool you ...
Launch & Learn: Does Voice Automation Work in Ecommerce?
Opus Research hosted our CEO, Brian Schiff, and Brooklinen's Sr Manager of CX, Jack Lorentzen, for a live discussion that ...
Launch & Learn: Gorgias + RedRoute
Last November, RedRoute built a Gorgias integration to give brands the benefit of seeing all their customer’s phone interactions in one place. That visibility empowers ...
How to Keep Calm and Carry On this Holiday Season
The holidays came in hot this year, and CS teams are busier than ever. Our data shows call volume since November 1st has increased by ...
How Top Merchants Create the Best Customer Experience
A quick search on Twitter will reveal just how many brands are still struggling to provide great customer service. It's expensive to hire and train ...
How to Improve Agent Experience
Imagine your call center is a souped up hot rod. Instead of turbochargers, transmissions, and roll cages, your call center has the latest in technology ...
The ABC’s of CX – What is good customer service?
Customer experience & service is in a beautiful renaissance right now, with energy, innovation and progress accelerating. Fast growing organizations realize that customer service is ...
How Customer Service Automation Impacts KPIs
How Will Automation Impact My Customer Service KPIs? A common hesitation to call center automation is performance anxiety. With or without automation, numbers need to ...
The Capacity Problem – Why delivering good customer service is so hard
Everybody has felt the pain of bad customer service. You have a simple request, like finding out when your package will arrive or canceling your ...
