Voice: The Channel Of Choice
By James Gilbert - August 3, 2022 Back in college, I spent a lot of time with a clunky machine on my lap that weighed ...
Peak Season Prep: Top 10 Tech Companies To Tap Into
By Summer Naomi Interior - June 3, 2022 As a music-loving marketer, a fantastic mashup idea recently came to mind. Go with me on this… ...
The Shit I’d Rather Do Instead Of Dialing Your Call Center
I saw a statistic the other day that said 42% of people would rather scrub a toilet than call customer service. That should tell us ...
Low effort, high impact CX? Yes please!
By Summer Naomi Interior - May 25, 2022 Ah, customer service. Oh so important and—too often—oh so tricky. If you’ve ever wished you could outsource ...
Automation Is The New Luxury
By Kristina Keene - May 13, 2022 Well hello there! I’m super new to RedRoute - like writing this on my second day with the ...
Launch & Learn: Does Voice Automation Work in Ecommerce?
Opus Research hosted our CEO, Brian Schiff, and Brooklinen's Sr Manager of CX, Jack Lorentzen, for a live discussion that ...
Launch & Learn: Gorgias + RedRoute
Last November, RedRoute built a Gorgias integration to give brands the benefit of seeing all their customer’s phone interactions in one place. That visibility empowers ...
How to Keep Calm and Carry On this Holiday Season
The holidays came in hot this year, and CS teams are busier than ever. Our data shows call volume since November 1st has increased by ...
How Top Merchants Create the Best Customer Experience
A quick search on Twitter will reveal just how many brands are still struggling to provide great customer service. It's expensive to hire and train ...
How to Improve Agent Experience
Imagine your call center is a souped up hot rod. Instead of turbochargers, transmissions, and roll cages, your call center has the latest in technology ...
