WHAT WE’VE BEEN UP TO LATELY

Let’s Automate Helping Callers Schedule Time With Your Brand’s Tech Support

It’s Thursday, which can only mean one thing: FRESH FLIP PRODUCT NEWS. This week, we’re talking about a new configuration built to help one of our clients automate a rather unique offering for the...

Offer Warranties? These 2 Updates Ensure You Can Automate Calls About Them

It’s product release day! Today, we’re digging into how Flip handles warranty calls. Sometimes, sh*t breaks… But the good news is, if you’re a brand that offers warranties—whether you call t...

Flip Your Fleet: 2 Fresh Features to Re-Engage Callers & Deliver on Details

Spring has sprung, and change is in the air! With that, Flip is bringing you 2 fresh updates for our transportation customers – designed to re-engage callers and offer an even better experience....

Top Secret – Hear Flip’s Predictive Intent Handling In Action

It’s Thursday. And just like every other Thursday, we’re throwing out some new new.  But this Thursday, we’re pulling back the curtain on a feature that’s still in development so you get ...

How Flip Intelligently Handles Callers With Non-Specific Questions

Nothing says “Thursday” like fresh Flip product updates. This week, we’re covering: Here, Kristina covers it all: General Order Call Flow “Where is my order?” is a super common call type. La...

Where IS My Order?  How Voice AI Answers Retail’s Most Fundamental Question

What happens when two avid luxury shoppers get together to geek out over how Voice AI intelligently answers the ever-prevailing “Where is my order?” question? You get Thursday’s LinkedIn Live wi...

Fast Track Your Fleet: Amped Up Options For Fixed Phones, IVR Handoff, & Analytics

Hey transportation friends! We know you deal with very unique challenges in the industry. At Flip, we make it our business to understand those and to offer solutions designed specifically with your ne...

Location-Based Configurations & 2 New Integrations To Make Automating Calls With Flip Even Easier

It’s Thursday – you know what that means… This week, we’re covering: Kristina might have gotten a bit too much sun in LA before recording this one, but here she gives you a walk-throug...

Returns Issues & New Subscriptions Calls? Flip’s Got ‘Em Covered

Fresh updates for this fine Thursday. This week, we’re covering: Here, Kristina will walk you through the set up process for each: For you readers, let’s get into it. New Subscriptions By Phone If...

2 Zendesk & Gladly Updates To Streamline Ticket Handling

It’s Thursday, which means it’s time for our weekly product updates! We’re getting down to brass tacks this time around, so here’s what we’ve got for you today: Here, Kristina from our team ...

2 More Ways To Customize Your SMS Game With Flip CX

You know we’re all about Voice here at Flip. But, that doesn’t mean we’re hating on those lovely text options. And, in this week’s product release, we’ve got two new Flip Features that provi...

Peace Out Voicemail – Here’s How To Deflect SMS Support After Hours With Voice AI

It’s that time again – Flip’s weekly product release has arrived!  And, seeing as how you blink and February’s done (fer rill), we’ll keep this one short and sweet. This week’s Fl...

4 More Ways Flip Helps Manage Appointments

If your brand’s phone channel is jam-packed with callers wanting to make an appointment, this product release is a love note – direct from us to you. (Ah, l’amour.) Flip now has capabilities...

Automating Appointment Management With Voice AI

Love is in the air, and the team here at Flip have been pouring our hearts into building helpful new features.  One of our most recent labors of love? Serious support for brands whose phone chann...

Quick Automation For Charge Query & Prescription Calls

We happen to think that customer calls of ALL kinds should have Flip’s support. Which is why we’re jazzed to bring you this week’s release.  Up until now, callers with questions around char...

Easier Returns + TLC For Your VIP Customers

POV: You’re 3 weeks into 2024, and—while your brand’s goals for the new year are well underway—returns inquiries from last year’s holiday sales are still coming in hot.  Flip’s update...

Introducing Flip CX’s AI CSAT & Revenue Analytics

We are in the business of Flipping CX. If you’re here, you know we’re all about Voice and making the phone channel not only more efficient, but also into a revenue generator instead of a cost cent...

3 New Features To Help Your Brand Handle The Post Holiday Call Bonanza

Welp, facts are facts, folks… The holidays are officially over. The New Year’s confetti has settled, and we’re all a week & change into our 2024 resolutions. That said, why on earth should t...

2024 Product Plan – AI Enters Stage III

Hey y’all, this is Brian – Flip’s co-founder & CEO.  We are the Voice AI you talk to when calling the world’s best eCommerce & transportation brands, handling 20,000,000+ call...

Releases Wrapped: Top 5 Flip Updates of 2023

Dive into Flip's 2023 highlights, spotlighting the revolutionary "Resolve Via MMS" for improved customer support and efficient issue resolution.

Updates To Turn Your Phone Channel Into A Revenue Driver? Yep.

Discover Flip's new features like "High Value Sales" that prioritize and escalate important sales calls, maximizing the impact of top sales representatives for significant revenue growth.

Let’s Talk Delivered Items Issues, Subscriptions, & More

Discover new features like "Choose Resolution Type" in Flip's release, empowering brands for efficient issue resolution and subscription management.

Bye Bye Black Friday, Hello 11 WISMO & Returns Calls Features

Flip streamlines post-Black Friday challenges with 4 updates, featuring Attentive Integration for proactive updates and recognizing problem orders for efficient escalation.

2 Voice AI Updates Ready To Optimize Your Black Friday/Cyber Monday

Flip introduces AI Caller Sentiment for ticket insights and After Hours SMS Channel Transfer, empowering agents for personalized interactions during peak season.

4 Voice AI Fraud Prevention & Compliance Measures To Implement Ahead Of BFCM

Discover Flip's commitment to fraud prevention with features like Text Message Opt-In and Account Verification, providing robust security for customers.

3 Voice Automation Secret Weapons To Save Your Support Team This BFCM

Discover Flip's voice automation secrets to empower your support team this BFCM, featuring WISMO enhancements and configurable SLA for swift issue resolution.

Better Options For After Hours & Helpdesk Integration

Flip's latest product enhancements simplify after-hours operations, offering automated call resolution, customizable ticket details, and prioritized queues to ease peak season pressure for eCommerce b...

4 Updates For Improved Caller Experience & Easier Implementation

Discover three easy implementation options, Stealth Spanish Detection, and intelligent order identification updates in Flip's latest upgrades.

3 Voice AI Assists To Superpower Your Subscription Management

Explore Flip's latest subscription enhancements—Ship Now, Cancel with Discount, and Subscriptions Queue— elevating customer satisfaction in subscription management.

Weekly Release Notes: Helpdeskapalooza

Explore the latest Helpdeskapalooza updates from Flip in October, highlighting advancements in call resolution, custom inboxes, account matching, and SMS integration via API.

Weekly Release Notes: Spooky Good Solution Suggestions

Explore Flip's weekly release notes, unveiling spooktacular AI upgrades, streamlined order processes, and enhanced customer interactions for a seamless experience.

Weekly Release Notes: Holy MMS Resolution, Batman

Flip introduces innovative updates like MMS-driven Damaged Item Resolution and streamlined Subscription and Order Shipping Address modifications, prioritizing efficient customer interactions.

August Product Release: 50% Call Automation & Automated Retention Saves

Flip's latest release hits 50% call automation, transforming customer interactions and elevating CX metrics for renowned brands. True Classic Tees, Princess Polly, and Madison Reed showcase rapid succ...

July Product Release: Kill The Flow-Builder

Discover the future of customer experience with Flip's latest product release. Bid farewell to tedious flow-building as Generative AI takes center stage, revolutionizing CX for Commerce brands.

May Product Release: Hello LLMs, SMS, & Then Some

Flip's latest product release incorporates Generative AI and LLMs into the Intent Classification Model, transforming customer service by efficiently handling ambiguous intents and significantly improv...

March Product Release: Your Brand, Your Voice

Explore Flip CX's latest product release in March, unveiling customizable voices, addressing call engagement issues, and expanding voicemail resolution options for enhanced customer experiences. Disco...

February Product Release: Powerful Analytics

Discover the latest updates in Flip CX's February product release, including powerful analytics, improved agent handoffs, and enhanced After Hours settings for a seamless customer experience. Explore ...

Context-Aware Conversations, Powered By Flip CX

Explore the power of personalization in customer service through Flip CX's Context-Aware Conversations—customized greetings, intelligent agent handoff, and insightful analytics.