RedRoute is a Plug & Play SaaS Solution
Supporting small startups to global public companies.
Cutting Edge Voice AI
All conversations are powered by the most cutting edge tech in the industry, built by voice scientists from Alexa, leading research institutions, and beyond.
Accurate NLU, NLP, and audio processing
Ability to understand intent, sentiment, & context
Helpful and elegant VUI design



Intelligent Routing
Leverage your RedRoute data to supercharge your call routing, delivering personalization at scale and improved agent efficiency.
When we pass calls to agents, we include already collected info
Forward to queues or agents based on intent
Have VIP callers or segments bypass RedRoute

Rich Call Analytics
Gain detailed visibility into what your customers are calling about with high level analytics and call-by-call breakdowns.
See caller intent
View automation and impact
Access all recordings



NOAH – No Operator Available Handling
Offer a smooth experience, even when there are no agents available.
Callers with simple requests can self-serve
If not, transfer callers to 24/7 live chat
Take detailed voicemail transcriptions

Comprehensive Configurations
Use our simple configurations to align RedRoute with all the specifics of your brand and process.
Turn on/off intents, information fields, and requirements with a single click
- Ensure the verbiage is on-brand
- Pre-integrated with your backend, helpdesk, CCaaS, and more


Deeply Integrated With Leading Tech Stacks
Frequently Asked Questions
