How Top Merchants Create the Best Customer Experience
A quick search on Twitter will reveal just how many brands are still struggling to provide great customer service. It's expensive to hire and train ...
How to Improve Agent Experience
Imagine your call center is a souped up hot rod. Instead of turbochargers, transmissions, and roll cages, your call center has the latest in technology ...
Announcing RedRoute x Gorgias
RedRoute is the first automation bot for the phone channel, used by breakthrough brands like UNTUCKit, Pair Eyewear, Brooklinen, and more. Gorgias is the leading fully-integrated helpdesk ...
The Capacity Problem – Why delivering good customer service is so hard
Everybody has felt the pain of bad customer service. You have a simple request, like finding out when your package will arrive or canceling your ...
